Exciting News! Kroger Specialty Pharmacy is now BioPlus Specialty Pharmacy. Learn more here.
What is Specialty Pharmacy?
If you’ve been referred to us or are starting a new medication, we’re here to make the process simple.
Specialty pharmacy services are designed to support patients with complex or chronic conditions requiring specialized medications. Unlike traditional pharmacies, specialty pharmacies provide personalized care, insurance coordination, and ongoing clinical support.
Learn how specialty pharmacy works and how BioPlus helps simplify your treatment journey.
How is a specialty pharmacy different from a regular pharmacy?Specialty pharmacies help manage complex medication therapies by coordinating with your doctor, handling insurance approvals, and ensuring safe delivery of your medication. Our team provides ongoing support to help you stay on track with your treatment plan and guide you through each step of the specialty medication process.
What makes a medication "specialty"?
Specialty medications are typically prescribed to treat complex or chronic conditions such as cancer, multiple sclerosis, or rheumatoid arthritis. These medications often require special handling, storage, and monitoring, along with insurance authorization and clinical support.
Treats complex conditions like cancer, MS, or rheumatoid arthritis
Requires insurance approval before you can start
Costs more and needs special storage (like refrigeration)
Needs extra support from nurses or pharmacists
What we do differently
At BioPlus Specialty Pharmacy, we go beyond basic prescription fulfillment by providing personalized support at every step. From insurance approval to home delivery and ongoing check-ins, our team makes sure you receive the care and guidance you need throughout your treatment.
What we do differently?
At BioPlus Specialty Pharmacy, we go beyond basic prescription fulfillment by providing personalized support at every step. From insurance approval to home delivery and ongoing check-ins, our team makes sure you receive the care and guidance you need throughout your treatment.
Medication approvals: Help get your medication approved by insurance
Medication delivery: Deliver your medication right to your door
Medication check-in: Check in with you to make sure your medication is working
Financial assistance: Help you find financial assistance if needed
How is BioPlus different from CVS or Walgreens?
When comparing specialty pharmacies like BioPlus to traditional retail pharmacies such as CVS or Walgreens, the biggest difference is the level of personalized care and support. BioPlus focuses exclusively on specialty medications, offering dedicated clinical support, faster coordination, and home delivery services tailored to complex treatment needs.
| BioPlus Specialty Pharmacy |
|---|
| We deliver to your home |
| We handle insurance approval for you |
| A nurse or pharmacist calls to check on you |
| We remind you and coordinate refills |
| We help you apply for financial assistance |
| Regular Pharmacy |
|---|
| Pick up at the store |
| We handle insurance approval for you |
| A nurse or pharmacist calls to check on you |
| We remind you and coordinate refills |
| We help you apply for financial assistance |
What happens next? Here's what to expect.
Starting a specialty medication can feel overwhelming, but our process is designed to make it simple and transparent. Here’s what you can expect when you begin working with BioPlus Specialty Pharmacy:
*Note: Timelines vary depending on your insurance and medication.
What we need from you.
To get started quickly, we’ll need a few important details to coordinate your care and medication delivery. Providing this information upfront helps us avoid delays and smooths the onboarding process.
To get started quickly, we’ll need a few important details to coordinate your care and medication delivery. Providing this information upfront helps us avoid delays and smooths the onboarding process.
What about the cost?
We understand that cost can be an important part of your treatment decisions.
The cost of specialty medications can vary depending on your insurance plan and the type of treatment prescribed. BioPlus works directly with your insurance provider to secure prior authorization and explore financial assistance programs that may reduce your out-of-pocket costs.
What BioPlus does: We help you navigate insurance, apply for assistance, and find options that work for you. Here’s how:
Prior Authorization:
Your insurance whether the medication is necessary. We handle this for you.
We handle this for you.
Copay Assistance:
Some drug companies offer programs to lower your out-of-pocket cost.
We’ll check if you qualify.
Ready to Get Started?
Frequently Asked Questions
01Who uses specialty pharmacy?
Specialty pharmacies are used by people with serious or long-term health conditions, such as cancer, multiple sclerosis, or autoimmune diseases, who need specialty medications. These medications often require special handling, careful monitoring, and extra support.
BioPlus Specialty Pharmacy works with your doctor, helps manage your insurance, and ensures your medication is delivered safely and on time. Our team also checks in with you to support you throughout your treatment.
02Why can't I use my regular pharmacy?
Some medications need special handling, storage, and extra care. Most regular pharmacies are not set up to manage these needs. A specialty pharmacy works closely with your doctor and insurance company to make sure you get your medication safely and on time.
03How long does the insurance approval take?
Insurance approval for specialty medications is called prior authorization. This process usually takes about 1 to 2 weeks. The timing can vary based on your insurance plan and the medication you need.
Our team at BioPlus works with your doctor and insurance company to help move the process along and keep you updated.
04Will you ship medications to my home?
Yes! BioPlus Specialty Pharmacy ships your medication directly to your home. Your medication is packed safely, and special packaging is used if it needs to stay at a certain temperature. We will coordinate delivery so your medication arrives when you need it.
05What if I miss a dose?
If you miss a dose, contact us as soon as possible. Our team will tell you what to do based on your medication and treatment plan. This helps you stay on track and avoid problems with your treatment.
06How do refills work?
We help manage your refills so you don’t run out of medication. Our team tracks your schedule and initially contacts you via text and email before your next refill is due. We also work with your doctor and insurance company if needed to avoid delays. Many patients choose to refill their medication online without ever needing to call the pharmacy.
07Who do call if I have questions?
If you have questions about your medication, insurance, or delivery, you can contact BioPlus Specialty Pharmacy anytime at 1-866-514-8082 or email us here. Our pharmacy team is available 24/7 to help you.